Refund policy
Refund Policy
We have a 14-day return policy. You have 14 days after you receive your item to request a return.
To be eligible for a return, your item must be in the same condition you received it: unworn, unwashed, unused, with tags (if applicable), and in its original packaging. We do not accept returns on printed, washed, or decorated merchandise. Tip: Always inspect your garments before decorating them.
You'll also need your receipt or proof of purchase. Please include a copy of your invoice with your return.
To start a return, contact us at info@halo26.com. Please include:
- Your order number
- Reason for return
- Photos showing the issue (required for damages, defects, or incorrect items)
You must receive a valid Return Authorization (RA) number before shipping anything back. Write your RA number clearly on the outside of the package. Our warehouse will refuse items sent without an RA number, and they will not be refunded.
Return Shipping
- Our error (damaged, defective, or incorrect item): We will send you a prepaid return label at no cost to you.
- All other returns (wrong size, color, or quantity ordered, or changed your mind): You are responsible for return shipping. Please use a trackable carrier. We are not responsible for returns lost in transit.
Original shipping charges are not refundable.
Restocking Fee
Returns that are not caused by our error are subject to a 15% restocking fee, which will be deducted from your refund.
Damages and Issues
Please inspect your order when it arrives. If an item is defective or damaged, or if you received the wrong item, contact us right away, no later than 72 hours after delivery, so we can make it right. Claims made after 72 hours, or without photos, cannot be approved.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Printed, washed, or decorated merchandise
- Discontinued, closeout, and clearance items
- Sale items and gift cards
- Open cases or partial packs
- Special orders
Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Your item must be in the same condition you received it (unworn, unused, with tags, and in its original packaging), and you'll need proof of purchase. Unless the item is damaged, defective, or incorrect, you are responsible for the cost of return shipping. This applies regardless of other policy terms, in accordance with EU consumer law.
Refunds
We will notify you once we've received and inspected your return and let you know if your refund was approved. If it's approved, you'll be refunded on your original payment method within 10 business days, minus any restocking fee. Please note that your bank or credit card company may also need some time to process and post the refund.
If an item doesn't meet our return conditions, we will not issue a refund. We can ship the item back to you at your cost, or we will dispose of it after 30 days.
If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at info@halo26.com.